When I was a young man about building a career, I went on a business book kick. I read Malcolm Gladwell about tipping points, and James Collins about good to great. And I read Tony Hsieh about Delivering Happiness. Not that I was a Zappos customer or had even heard of Zappos. But I have a vague recollection that I read some review about it, and I’m sure said review likely referred to Hseih as a
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